FAQ

Please find a list of frequently asked question below.

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Q. Do you offer pro-active maintenance so to limit issues arising?

A. Yes. alltasksIT prides itself with comprehensive maintenance and monitoring. We receive alerts reporting warnings and issues as they occur.

Q. Can you provide on-site support?

A. Yes our field engineers can be onsite as required.

Q. In which areas do you provide coverage?

A. Our qualified engineers and support staff can travel to any location in Australia.

 

Q. What do your services cost?

A. allTasksIT has a wide variety of support plans to meet the needs of all businesses. Give us a call on (03) 9312-7444 so we can come out and discuss your options.

Q. Can you provide on-going or contracted support?

A. Yes. allTasksIT can provide fixed price monthly support, pre-paid discounted hours or charge on an ad hoc/hourly basis.

Q. Are your engineers and support staff certified?

A. Yes. Our more experienced engineers are Microsoft, VMware and Citrix Certified.

 

Q. How quickly can you get here?

A. In most cases, priority issues can be handled during the same business day. Non-critical matters are usually serviced within 8 business hours.

Q. Is your company certified?

A. allTasksIT has been recognised as a Sonicwall Gold partner, Citrix Partner Silver Solution Advisor, Microsoft Silver Certified partner, Microsoft Small Business Specialist, and VMWare partner, as well as being an authorised reseller for FujiXerox, Hewlett-Packard and Dell.

Q. Can you install phone, network, and electrical cabling?

A. Yes.

Q. Can you support my network?

A. Our highly skilled support team has years of experience supporting networks of all sizes. Give us a call on (03) 9312-7444 so we can come out and discuss your options.

 

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