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10 Things You Should Expect From A Managed Service Provider:
In today’s fast-paced business world, your IT systems need to run smoothly to keep everything on track. While managed service providers (MSPs) have evolved from reactive support to proactive business partners, not all MSPs deliver the comprehensive service your business truly needs. At alltasksIT, we’ve taken a bold step forward by creating a model that addresses the growing complexities of IT with a clear focus on customer satisfaction, proactive management, and transparent pricing.
We’re not just an MSP; we’re your partner in success.
Traditionally, MSPs operated using a break/fix model—solving problems as they occurred. This approach, while sufficient for smaller businesses, can lead to inefficiencies and hidden costs. At alltasksIT, we’ve listened to customer feedback and identified the need for a predictable, all-inclusive pricing model: a per-user, per-month fee. This structure simplifies billing and ensures that all aspects of your IT environment are covered.
From managing DNS and backup software to monitoring system integrity and performance, we handle it all—no hidden charges. Our goal is to provide a consistent, reliable service without unexpected costs. We believe that you should be able to focus on your business, not worrying about fluctuating IT expenses.
At alltasksIT, we offer more than just basic IT management. We’ve standardised a comprehensive service model that covers all your needs while embedding industry-leading governance and security protocols. Our adherence to the Essential 8 compliance framework means we’re not just reacting to problems—we’re proactively preventing them.
One area where we excel is data protection. Through our partnership with AvePoint, we ensure that your business-critical data remains secure and compliant. Whether it’s preventing oversharing of sensitive information or patching third-party applications, we take security seriously.
Our customer portal is designed with you in mind. After spending countless hours engaging with customers, we’ve built a streamlined system that simplifies key processes. When onboarding a new staff member, for instance, you can rest assured it’s done promptly and without friction. Need to disable a user? We capture every detail to ensure it’s done right. When requesting new devices, our portal walks you through a well-crafted process, ensuring we deliver the right solutions.
We go beyond just fixing IT issues. During the onboarding process, we take the time to understand your business and IT environment. We create customized three-year roadmaps, ensuring that your technology strategy aligns with your business goals. These roadmaps aren’t just technical—they’re business tools, broken down into digestible steps that drive long-term success.
As your MSP, we see every part of your IT operations. But we recognise that some businesses need more than just operational support—they need strategic guidance. That’s why we offer fractional CIO (vCIO) services, allowing customers to tap into the expertise of our senior leaders. With global experience, our vCIOs provide an extra layer of governance and IT strategy, well beyond the standard MSP offering.
For businesses requiring full ISO 27001 certification or a business continuity plan aligned with ISO 22301, our vCIO services deliver. By maintaining independence from our delivery teams, our vCIOs offer objective insights, helping you achieve your strategic goals.
Our structured approach to incident, change, and problem management is based on ITIL (Information Technology Infrastructure Library), the industry standard for IT service management. We focus on fast recovery and minimising disruption through effective incident management. Our change management process ensures that every change—whether routine or complex—is thoroughly planned and executed to reduce risk.
Problem management is about finding root causes and addressing them before they escalate into major disruptions. By adhering to ITIL’s best practices, we provide a service that is not just reactive, but proactive, continually improving and aligning with your business needs.
Most MSPs claim to offer proactive monitoring, but there’s a key distinction between monitoring and observability. Monitoring is about tracking the performance of your systems—gauging metrics like uptime and network health. However, when your important applications run slowly, monitoring often can’t tell you why. Observability goes deeper, allowing us to understand the internal state of your systems by analyzing spans, traces, and logs. This is where SolarWinds Observability comes in.
Through our partnership with SolarWinds, we provide a full suite of observability tools that go beyond basic monitoring. We can pinpoint the exact reasons why your applications are underperforming and work directly with your software vendors and developers to resolve these issues. Observability helps us understand the complete picture, ensuring that we’re not just seeing the problem—we’re diagnosing it accurately and fixing it.
So, what’s the next step for MSPs? It’s about more than just IT support—it’s about becoming a holistic partner for your business. Modern MSPs must provide a broader range of services, from marketing support to web development and custom software solutions. At alltasksIT, we understand that technology touches every part of your business, and we’re here to help at every stage.
Whether it’s designing your website, supporting your marketing efforts, or developing tailored software solutions, we’ve positioned ourselves to be more than just an IT provider—we’re a strategic partner.
We’ve built our entire service offering around a per-user model, allowing us to cater to businesses of all sizes. Whether you need a co-managed solution to complement your existing IT team, a flexible model for growing businesses, or an enterprise-focused approach, we have something designed to fit your needs. This approach ensures you receive consistent value, while also providing transparency and control over your IT costs.
At alltasksIT, we believe in transparency and trust. That’s why we offer a no-obligation billing and contract review. If you’re unsure whether your current MSP is delivering value or if you don’t know where your money is going, we’ll take a look at your current contract and tell you exactly what you’re missing.
Even if you decide to stay with your existing provider, our review will provide valuable insights to improve your IT management. As we always say, a rising tide lifts all boats, and we’re here to make sure your business benefits from the best possible IT practices.
At alltasksIT, we’re redefining what it means to be a managed service provider. With a proactive approach, a strong focus on governance and security, and a commitment to transparency, we’re here to ensure your IT not only works but drives your business forward. Let’s make the complexities of IT simpler—together.
Chief Customer Officer (CCO)
Mark Boyd is a Chief Customer Officer (CCO), plays a key executive role responsible for overseeing the entire customer experience within alltasksIT. The CCO serves as the voice of the customer at the highest levels of the company, ensuring that customer-centric strategies are developed and implemented across all departments.