Top #5 Events affecting IT Operations and Customer service.

Is one of the more common events that affects everything in IT.

Your UPS might only last 10 minutes, your servers or PCs don’t have a UPS.  Interstate branches can’t connect to servers

2)       Upgrading your UPS with Longer battery life

3)       Consider moving critical server infrastructure to a Secure data-centre with 100% uptime

4)       Consider Cloud Infrastructure

Ransomware – your data gets encrypted and the hackers command a ransom to get your data back.

Data gets leaked- customer information gets released from your network

2)       Regular Backups

3)       Cyber Insurance

4)       Secure firewalls with latest updates.

5)       Up to date anti-virus

6)       Install Security patches

7)       Review how you are currently storing sensitive customer information.

Internet, WAN Link, Firewall and or modem failure.

Once any of these stop working, so does your business.

Customer orders don’t arrive, staff unproductive, supplier communication is broken etc.

2)       Introduce a high availability firewall.

3)       If you have multiple branches, consider moving server equipment to a Secure Data-Centre.

Sometimes databases get corrupt – thus you then get locked out of your application (Accounts, ERP, Asset register, even HR)

2)       Disaster recovery plan  – how will you operate while this event occurs

3)       Replicated databases onsite or offsite.

Emails seemed to be more important than the phone system these days.  The Email server and or Exchange database can become corrupt.

2)       Consider Hosted Email or Cloud subscription email